Your Privacy Matters at 786bit

1. Information We Collect

786bit collects personal data from you through several channels: directly when you register an account or complete KYC verification, automatically when you interact with our platform, and from third parties such as payment processors and identity verification partners. The categories of information we collect are set out below.

Information You Provide Directly

• Registration data: Your full legal name, date of birth, email address, mobile phone number, and preferred language when you create a 786bit account.
• Identity verification (KYC) documents: Copies of your Bangladesh National Identity Card (NID), passport, or other government-issued photographic ID, and in some cases a selfie or proof-of-address document such as a utility bill or bank statement.
• Payment information: Your bKash, Nagad, Rocket, or Upay mobile wallet number; bank account details or card information where applicable. Note that 786bit does not store full card numbers — payment processing is handled by our certified payment partners.
• Communications: The content of any messages you send to our support team via live chat, email, or any other contact channel.
• Responsible gaming preferences: Deposit limits, session time limits, self-exclusion requests, and cooling-off period elections you submit through your account settings.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting (Bangladesh Standard Time, UTC+6).
• Usage data: Pages visited, games played, bets placed, session duration, login timestamps, and navigation paths within the 786bit platform.
• Cookies and tracking technologies: Session cookies, persistent cookies, and similar tracking technologies as described in the Cookies section of this policy.
• Transaction logs: A complete record of all deposits, withdrawals, bonus claims, and wagering activity associated with your account, maintained for AML compliance and dispute resolution purposes.

Information from Third Parties

• Payment processors: Transaction status confirmations, fraud signals, and chargeback notifications from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our acquiring bank partners.
• Identity verification providers: Results of automated document authentication and liveness checks performed by our KYC technology partners.
• Fraud prevention services: Risk scores and device fingerprint data from third-party fraud detection tools used to protect the integrity of the 786bit platform.

2. How We Use Your Data

786bit uses the personal data we collect for specific, lawful purposes only. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises our primary data processing activities and their legal bases.

Marketing Communications

786bit will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and seasonal promotions (such as BPL cricket season offers or Eid special bonuses) if you have explicitly opted in to receive such communications. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.

3. Data Sharing & Third Parties

786bit does not sell, rent, or otherwise commercially exploit your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose.

Service Providers and Partners

We engage trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners — to facilitate deposits and withdrawals.
• KYC and identity verification providers: To authenticate identity documents and perform liveness checks as required for regulatory compliance.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios — these providers may receive anonymised session data for game performance monitoring but do not receive your personally identifiable information.
• Fraud detection and cybersecurity providers: To protect the platform and all players from fraudulent activity and cyber threats.
• Customer support platform providers: To power our 24/7 live chat and ticket management systems.
• Cloud hosting and infrastructure providers: To store and process platform data securely.

Legal and Regulatory Disclosures

786bit may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law, court order, or regulatory directive. This includes disclosures made in connection with anti-money-laundering investigations, fraud prevention, and underage gambling enforcement. We will notify you of any such disclosure where legally permitted to do so.

Business Transfers

In the event that 786bit undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you in advance of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this policy.

4. Cookies & Tracking

The 786bit platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. This section explains what cookies we use, why we use them, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your preferred language, login session, and display settings. Cookies cannot execute code or transmit viruses and do not give 786bit access to your device beyond the data they contain.

Types of Cookies We Use

Managing Your Cookie Preferences

You may manage or disable non-essential cookies at any time through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a site-by-site basis. Please note that disabling strictly necessary cookies will impair core platform functionality, including your ability to log in and maintain a session. For detailed guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser manufacturer.

5. Data Security Measures

786bit employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following measures:

• TLS 1.3 encryption in transit: All communication between your browser or app and the 786bit platform is encrypted using Transport Layer Security (TLS) version 1.3 or higher.
• AES-256 encryption at rest: Sensitive data fields, including identity documents and payment method details, are encrypted at rest using AES-256 encryption on our secure servers.
• Access controls and least privilege: Internal access to player data is restricted on a strict need-to-know basis. Staff access is logged, monitored, and subject to regular access reviews.
• Two-factor authentication (2FA): Available for all player accounts and mandatory for internal staff systems. We strongly recommend enabling 2FA on your 786bit account.
• Penetration testing: Our platform undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident response: 786bit maintains a formal data breach incident response plan. In the event of a breach that poses a risk to your personal data, we will notify affected players promptly in accordance with applicable notification obligations.
• Staff training: All 786bit staff with access to player data undergo mandatory data protection and information security training on appointment and annually thereafter.

While 786bit takes all reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. You are also responsible for maintaining the security of your own account by using a strong, unique password and keeping your login credentials confidential.

6. Data Retention Policy

786bit retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, accounting, or reporting obligations. The following retention periods apply to the main categories of data we hold:

When your data reaches the end of its retention period, it is securely deleted or anonymised in a manner that prevents reconstruction of the original personal data. Anonymised or aggregated data that can no longer identify you may be retained indefinitely for statistical and platform improvement purposes.

7. Your Privacy Rights

As a player on the 786bit platform, you have a number of rights in relation to the personal data we hold about you. 786bit is committed to honouring these rights promptly and without undue obstacle. Your rights are as follows:

• Right of access: You have the right to request a copy of all personal data 786bit holds about you. We will provide this within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 6.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact the 786bit Data Protection team by emailing [email protected] with the subject line "Privacy Rights Request". Please include your registered account email address and a description of the right you wish to exercise. We will verify your identity before processing any request and respond within 30 days. If we require additional time to respond, we will notify you within the initial 30-day period and explain the reason for the extension.

8. Policy Updates & Contact

786bit reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this policy, we will notify registered players by posting a prominent notice on the 786bit platform and, where appropriate, by sending a notification to your registered email address.

The "Last updated" date at the top of this page indicates when the most recent version of the policy came into effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the 786bit platform after the effective date of any update constitutes your acceptance of the revised policy.

Children's Privacy

786bit is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If you believe that a person under 18 has provided personal data to us, please notify us immediately at [email protected] and we will take prompt action to delete that data and close the associated account.

Contact the 786bit Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or our data protection practices, please contact us using the details below. We are committed to resolving all privacy concerns fairly and transparently.

• Email: [email protected] (subject: "Privacy Policy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week via the 786bit platform
• Response time: We aim to respond to all privacy enquiries within 5 business days, and to formal rights requests within 30 days.
• Support hours: Bangladesh Standard Time (BST, UTC+6)